TrustRadius review management · Tech & B2B

How to get TrustRadius reviews and respond to them

TrustRadius hosts detailed, verified reviews of business software, where reviewers describe their use case, the problems the product solved and how it compared to the tools they considered. For B2B software and service companies, it is a research stop for buyers who want more than a star rating.

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Inbox · Ledgerly4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why TrustRadius reviews matter for B2B software and service companies

TrustRadius readers are often building a business case or an evaluation scorecard, and they lean on reviewers' scores for specific features, support and likelihood to renew. A product with few recent reviews looks like it has lost momentum, and a critical review with no vendor response hands the evaluator an easy reason to score you lower.

Monitor

Every TrustRadius review in one inbox

Paste the public URL of your TrustRadius profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

TrustRadius does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact TrustRadius page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to TrustRadius reviews

Replies on TrustRadius are read by evaluators comparing vendors line by line, so answer the specific point rather than thanking the reviewer in general. If the gap is real, say what you are doing about it; if it is a misunderstanding, point to the exact documentation that clears it up.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for reputation management software.

Replying to a TrustRadius review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on TrustRadius to post

How to get more TrustRadius reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to TrustRadius first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your TrustRadius reviews where buyers are looking

Put the best TrustRadius reviews on your website with a carousel, grid or badge, filtered to TrustRadius or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

ledgerly.app
Accounting for small teams
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the TrustRadius trend, not just the latest review

Rating trend, volume and sentiment by site and location, with TrustRadius next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative TrustRadius review is imported.

Rating trend · Ledgerly12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About TrustRadius reviews in Reviewshake

How does Reviewshake collect TrustRadius reviews?

Paste the public URL of your TrustRadius profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are TrustRadius reviews imported?

New TrustRadius reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to TrustRadius reviews from Reviewshake?

TrustRadius does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact TrustRadius page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for TrustRadius reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to TrustRadius alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing TrustRadius reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate TrustRadius source per client location, with monthly reports under your brand.

Can we respond to reviews on TrustRadius?

Yes, vendors can post public responses to reviews on their TrustRadius product page. See TrustRadius's vendor resources for how to claim and manage your profile.

How does TrustRadius verify reviewers?

TrustRadius describes its own verification process on its site, and that description is the one to rely on. Point your team there rather than summarizing it from memory.