Vitals review management · Health & Wellness

How to get Vitals reviews and respond to them

Vitals is a US doctor directory where patients look up a physician's background, accepted insurance and patient ratings before booking a first visit, and listings exist for most licensed providers whether or not the practice set them up. The ratings on a Vitals profile are often the first independent opinion a prospective patient reads.

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Inbox · Harmony Eye Care4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Vitals reviews matter for clinics, practices and providers

People on Vitals are checking a doctor they were referred to or searching for a specialist who takes their insurance, and they read patient comments to learn how long appointments run, how easy the office is to reach and whether the doctor explains things clearly. An unclaimed Vitals profile with outdated insurance details and a few sharp comments quietly turns away patients who never call to find out otherwise.

Monitor

Every Vitals review in one inbox

Paste the public URL of your Vitals profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Vitals does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Vitals page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Vitals reviews

Vitals readers are prospective patients who have never met you, so a reply should model the way your office communicates: courteous, factual and brief. Never confirm the reviewer's visit or discuss their care; address the topic in general terms and point them to an office contact if they want to talk further.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for healthcare.

Replying to a Vitals review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Vitals to post

How to get more Vitals reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Vitals first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Vitals reviews where buyers are looking

Put the best Vitals reviews on your website with a carousel, grid or badge, filtered to Vitals or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harmonyeyecare.com
Same-week appointments
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Vitals trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Vitals next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Vitals review is imported.

Rating trend · Harmony Eye Care12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Vitals reviews in Reviewshake

How does Reviewshake collect Vitals reviews?

Paste the public URL of your Vitals profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Vitals reviews imported?

New Vitals reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Vitals reviews from Reviewshake?

Vitals does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Vitals page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Vitals reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Vitals alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Vitals reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Vitals source per client location, with monthly reports under your brand.

Why does my practice have a Vitals profile we never created?

Vitals compiles profiles from public provider data, so most practicing physicians are listed automatically. Claiming the profile is how you take control of what patients see.

Can we fix wrong insurance or address details on Vitals?

Yes, once the profile is claimed you can update practice information. Accuracy matters on Vitals because many patients filter by insurance before they ever read a review.