VRBO review management · Travel & Accommodation

How to get VRBO reviews and respond to them

VRBO is a vacation rental marketplace focused on whole homes, cabins and condos, used mostly by families and groups booking a week or a long weekend together. Reviews on VRBO are left after a completed stay, and because guests are committing to live in your property rather than pass through, they read those reviews closely.

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Inbox · The Harbor Inn4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why VRBO reviews matter for hotels, rentals and travel businesses

A VRBO guest is choosing a home for a group, so they read reviews for accuracy of the listing, cleanliness on arrival, working amenities and how the owner handled problems. One unanswered review about a broken hot tub or a late key handoff can outweigh a dozen positive ones, because it suggests nobody is minding the property. Owners and managers who do not respond also lose the chance to show future guests how they handle the unexpected.

Monitor

Every VRBO review in one inbox

Paste the public URL of your VRBO profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

VRBO does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact VRBO page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to VRBO reviews

On VRBO, the reader is a traveler deciding whether to trust you with their family's vacation, so a reply should show you are responsive and present. State what was fixed in the home, keep it short and courteous, and resist arguing with a guest in public, which reads as a warning to the next group.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for hospitality.

Replying to a VRBO review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on VRBO to post

How to get more VRBO reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to VRBO first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your VRBO reviews where buyers are looking

Put the best VRBO reviews on your website with a carousel, grid or badge, filtered to VRBO or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harborinn.com
Harbour-view rooms since 1982
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the VRBO trend, not just the latest review

Rating trend, volume and sentiment by site and location, with VRBO next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative VRBO review is imported.

Rating trend · The Harbor Inn12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About VRBO reviews in Reviewshake

How does Reviewshake collect VRBO reviews?

Paste the public URL of your VRBO profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are VRBO reviews imported?

New VRBO reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to VRBO reviews from Reviewshake?

VRBO does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact VRBO page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for VRBO reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to VRBO alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing VRBO reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate VRBO source per client location, with monthly reports under your brand.

Can I respond publicly to a guest review on VRBO?

Yes. VRBO lets owners and property managers post a public response to guest reviews. Reviewshake pulls the review into your inbox with a direct link to where you reply.

I manage several VRBO properties. How do I keep track of reviews across all of them?

Each property can be set up as its own location in Reviewshake, with reviews from VRBO and your other channels collected into one inbox and alerts sent when anything new or negative arrives.