Walmart review management · E-commerce & Marketplaces

How to get Walmart reviews and respond to them

Walmart.com is where Walmart's customers buy from Walmart's own inventory and from Marketplace sellers side by side, often with store pickup or delivery options. Product reviews and seller ratings appear on every listing, so for a brand or Marketplace seller they determine whether a value-focused shopper trusts a name they do not recognize.

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Inbox · Northwind Goods4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Walmart reviews matter for online sellers and brands

A Walmart shopper reading reviews is deciding whether a lower price from an unfamiliar Marketplace seller is worth the risk, and whether the item will arrive as described. Reviews that mention counterfeits, damaged packaging or delivery problems, with no seller reply, settle that question against the seller. Walmart shows competing offers on the same item, so the shopper does not have to look far.

Monitor

Every Walmart review in one inbox

Paste the public URL of your Walmart profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Walmart does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Walmart page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Walmart reviews

Walmart Marketplace sellers can respond to reviews through their seller tools, and those replies are read by shoppers weighing a third-party seller against Walmart's own offer. Reply to the specific issue in plain language, confirm how it was resolved and avoid blaming the carrier, since Walmart customers judge the seller by the outcome.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

Replying to a Walmart review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Walmart to post

How to get more Walmart reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Walmart first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Walmart reviews where buyers are looking

Put the best Walmart reviews on your website with a carousel, grid or badge, filtered to Walmart or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

northwindgoods.com
Small-batch homeware
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Walmart trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Walmart next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Walmart review is imported.

Rating trend · Northwind Goods12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Walmart reviews in Reviewshake

How does Reviewshake collect Walmart reviews?

Paste the public URL of your Walmart profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Walmart reviews imported?

New Walmart reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Walmart reviews from Reviewshake?

Walmart does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Walmart page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Walmart reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Walmart alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Walmart reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Walmart source per client location, with monthly reports under your brand.

What is the difference between a Walmart product review and a seller review?

Product reviews attach to the item and are shared by every seller offering it, while seller reviews rate the Marketplace seller on the order experience and appear on the seller's profile.

Do Walmart reviews show whether the buyer actually purchased the item?

Walmart labels reviews from verified purchases, and shoppers give those more weight, especially on Marketplace listings from sellers they do not know.