WebMD review management · Health & Wellness

How to get WebMD reviews and respond to them

WebMD is where many American patients research symptoms and conditions, and its physician directory means the same visitor can move from reading about a diagnosis to looking up nearby doctors who treat it, complete with patient ratings. For a practice, a WebMD profile is often seen by someone who is worried and ready to book.

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Inbox · Harmony Eye Care4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why WebMD reviews matter for clinics, practices and providers

A WebMD reader has usually just learned something about their own health and is deciding which provider to see about it, so they read ratings and comments for reassurance about communication, wait times and office staff. A profile with stale details and no response to criticism does nothing to reassure them. On WebMD that person is a few clicks from a competitor's listing.

Monitor

Every WebMD review in one inbox

Paste the public URL of your WebMD profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

WebMD does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact WebMD page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to WebMD reviews

Anyone reading a WebMD review is likely anxious about a health question, so a response should sound like a calm front desk rather than a legal department. Keep it general, never confirm the reviewer's visit or condition, acknowledge the concern and offer a direct way to reach the practice manager.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for healthcare.

Replying to a WebMD review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on WebMD to post

How to get more WebMD reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to WebMD first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your WebMD reviews where buyers are looking

Put the best WebMD reviews on your website with a carousel, grid or badge, filtered to WebMD or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harmonyeyecare.com
Same-week appointments
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the WebMD trend, not just the latest review

Rating trend, volume and sentiment by site and location, with WebMD next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative WebMD review is imported.

Rating trend · Harmony Eye Care12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About WebMD reviews in Reviewshake

How does Reviewshake collect WebMD reviews?

Paste the public URL of your WebMD profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are WebMD reviews imported?

New WebMD reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to WebMD reviews from Reviewshake?

WebMD does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact WebMD page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for WebMD reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to WebMD alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing WebMD reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate WebMD source per client location, with monthly reports under your brand.

How did my practice end up with a WebMD profile?

WebMD's physician directory is built from publicly available provider data, so most practicing physicians have a listing whether or not they asked for one.

Can I update my practice's information on WebMD?

Look for the option on your listing to claim or update it. Accurate hours, insurance and address matter on WebMD because visitors often arrive from a health article ready to make an appointment.