Yell.com review management · Social & General

How to get Yell.com reviews and respond to them

Yell.com is the UK's online successor to the printed Yellow Pages, where people search by trade and town for a builder, electrician, dentist, or garage near them. Reviews on a Yell listing help a homeowner decide which of several local tradespeople to call first.

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Inbox · Alpine Foot Specialists4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Yell.com reviews matter for local businesses of every kind

Someone reading Yell.com reviews is usually a UK homeowner or small business comparing a handful of local firms for a specific job, often one they need done soon. An unclaimed listing with no reviews, or a single unanswered bad one, loses out to a competitor with a full profile and recent feedback. Because many of these searches are urgent, the first firm that looks credible and responsive gets the call.

Monitor

Every Yell.com review in one inbox

Paste the public URL of your Yell.com profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Yell.com does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Yell.com page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Yell.com reviews

Yell.com allows businesses to reply to reviews on their listing, and the readers are local customers weighing whether you are trustworthy enough to let into their home or premises. Reply as the owner or a named manager, confirm what was done, and avoid the kind of argument that puts off a cautious reader.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a Yell.com review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Yell.com to post

How to get more Yell.com reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Yell.com first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Yell.com reviews where buyers are looking

Put the best Yell.com reviews on your website with a carousel, grid or badge, filtered to Yell.com or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

alpinefoot.com
Same-day appointments in Denver
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Yell.com trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Yell.com next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Yell.com review is imported.

Rating trend · Alpine Foot Specialists12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Yell.com reviews in Reviewshake

How does Reviewshake collect Yell.com reviews?

Paste the public URL of your Yell.com profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Yell.com reviews imported?

New Yell.com reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Yell.com reviews from Reviewshake?

Yell.com does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Yell.com page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Yell.com reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Yell.com alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Yell.com reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Yell.com source per client location, with monthly reports under your brand.

Can I reply to reviews on Yell.com?

Yes. Businesses with a claimed Yell listing can respond publicly to reviews. Yell's own help pages cover the current steps and any verification required.

How does Yell.com handle fake reviews?

Yell has its own review guidelines and a process for reporting reviews you believe are fake or abusive. Reporting goes through your claimed listing, and Yell makes the final decision.