Yellow Pages review management · Social & General

How to get Yellow Pages reviews and respond to them

Yellow Pages, at yp.com in the US, is the directory many people still use when they want a phone number for a plumber, dentist, attorney, or towing company rather than a browse through social media. Reviews on a listing give that caller a reason to pick your number over the next one down.

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Inbox · Alpine Foot Specialists4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Yellow Pages reviews matter for local businesses of every kind

A person on Yellow Pages has usually already decided what service they need and is choosing who to call, often from a short list sorted by category and location. A listing with wrong hours, an old address, and a couple of unanswered complaints sends that call elsewhere. Because many Yellow Pages users pick up the phone rather than fill in a form, a neglected listing costs leads you never see.

Monitor

Every Yellow Pages review in one inbox

Paste the public URL of your Yellow Pages profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Yellow Pages does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Yellow Pages page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Yellow Pages reviews

Yellow Pages lets a business that has claimed its listing respond to reviews, and the readers are practical people checking whether you are reliable rather than browsing for entertainment. Keep replies factual and brief, confirm the problem was handled, and make sure the phone number and hours on the listing are right.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for getting more reviews.

Replying to a Yellow Pages review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Yellow Pages to post

How to get more Yellow Pages reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Yellow Pages first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Yellow Pages reviews where buyers are looking

Put the best Yellow Pages reviews on your website with a carousel, grid or badge, filtered to Yellow Pages or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

alpinefoot.com
Same-day appointments in Denver
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Yellow Pages trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Yellow Pages next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Yellow Pages review is imported.

Rating trend · Alpine Foot Specialists12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Yellow Pages reviews in Reviewshake

How does Reviewshake collect Yellow Pages reviews?

Paste the public URL of your Yellow Pages profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Yellow Pages reviews imported?

New Yellow Pages reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Yellow Pages reviews from Reviewshake?

Yellow Pages does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Yellow Pages page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Yellow Pages reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Yellow Pages alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Yellow Pages reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Yellow Pages source per client location, with monthly reports under your brand.

How do I claim my Yellow Pages listing?

Yellow Pages offers a free claim process for business owners through its site, which lets you update details and respond to reviews. Check yp.com for the current steps.

Is Yellow Pages the same as Yell.com?

No. Yellow Pages at yp.com serves the US, while Yell.com is the UK directory that grew out of the printed Yellow Pages there. They are separate listings with separate reviews.