Zocdoc review management · Health & Wellness

How to get Zocdoc reviews and respond to them

Zocdoc is a booking platform where patients find a provider who takes their insurance, pick an open appointment slot and book it online, and only patients who completed a booked visit can leave a review. For clinics and practices listed there, those verified reviews sit directly beside the appointment calendar.

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Inbox · Harmony Eye Care4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Zocdoc reviews matter for clinics, practices and providers

Zocdoc readers are not browsing; they are choosing which available slot to book, often for this week, and reviews are the tiebreaker between two providers with similar availability and insurance. Because every review comes from a completed visit, readers tend to trust them more than open-review sites. A pattern of unanswered complaints about long waits or rushed appointments can cost bookings the practice never knows it lost.

Monitor

Every Zocdoc review in one inbox

Paste the public URL of your Zocdoc profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Zocdoc does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Zocdoc page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Zocdoc reviews

Zocdoc replies are read by patients about to book, so acknowledge the specific point raised, such as wait time or front-desk communication, and say in general terms what the practice does about it. Never reference the reviewer's visit details or condition, and keep the tone warm enough that the next reader still books.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for healthcare.

Replying to a Zocdoc review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Zocdoc to post

How to get more Zocdoc reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Zocdoc first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Zocdoc reviews where buyers are looking

Put the best Zocdoc reviews on your website with a carousel, grid or badge, filtered to Zocdoc or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

harmonyeyecare.com
Same-week appointments
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Zocdoc trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Zocdoc next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Zocdoc review is imported.

Rating trend · Harmony Eye Care12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Zocdoc reviews in Reviewshake

How does Reviewshake collect Zocdoc reviews?

Paste the public URL of your Zocdoc profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Zocdoc reviews imported?

New Zocdoc reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Zocdoc reviews from Reviewshake?

Zocdoc does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Zocdoc page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Zocdoc reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Zocdoc alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Zocdoc reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Zocdoc source per client location, with monthly reports under your brand.

Can anyone post a review about my practice on Zocdoc?

No. Zocdoc reviews come from patients who booked through the platform and attended the appointment, which is why readers give them more weight.

Can providers respond to Zocdoc reviews?

Yes, providers can post public responses from their Zocdoc account. Keep them general and privacy-safe, since the reader is a prospective patient rather than the reviewer.