Zomato review management · Food & Dining

How to get Zomato reviews and respond to them

Zomato is where diners across India and several other markets look up a restaurant, scan its rating and photos, and order delivery or book a table in the same app. For restaurants, cafés and bars listed there, the rating and the reviews beneath it travel with every menu view and every delivery order.

Start free trialSee pricing →

14 days free · No credit card · From $29 a month

Inbox · Bean & Bloom Café4.6 ★ · 127 reviews
Replying to Maria K. on Google ✦ AI draft
Post to GoogleEdit

Collect, reply and get new reviews on 100+ sites

Why Zomato reviews matter for restaurants, cafés and bars

Someone reading Zomato reviews is often minutes from ordering and is comparing two or three kitchens by rating and by what recent reviewers said about packaging, portion size and delivery condition. A dine-out reader is checking ambience and whether the place suits a group. A restaurant that never responds to complaints about cold food or missing items looks like it is not paying attention, and the reader can switch to a competitor with one tap.

Monitor

Every Zomato review in one inbox

Paste the public URL of your Zomato profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

Reply

AI-drafted replies in your tone

Zomato does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Zomato page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

How to respond to Zomato reviews

Zomato replies are read on a phone by people scrolling quickly, so lead with the fix rather than a long apology. If the complaint was about a delivery order, say what you changed in the kitchen or packing process; if it was about a dine-in visit, name the manager the diner can ask for next time.

  • Reply to every review, positive ones included; readers notice the pattern, not the single reply.
  • Use the reviewer's name and one specific detail so it cannot read as a template.
  • For negative reviews: acknowledge, state the fix, take it offline. No arguing in public.
  • Keep replies in one place so nobody on the team answers twice or misses one.

See how this fits the rest of the workflow for food and beverage.

Replying to a Zomato review · AI draft

Thank you for taking the time to write this. We're glad the visit went well and we've passed your note on to the team. We'd love to see you again.

Edit · Open on Zomato to post

How to get more Zomato reviews

Ask every customer after the visit, by email or SMS, with one reminder. The request links to a review landing page that can send people to Zomato first, and a QR code covers the customers who never open email. Customers come in from a CSV, Zapier or the API, so nobody has to remember to ask.

Campaign · After visitLast 30 days
0
requests sent
0
reviews posted
0
conversion
Dan Reyes added from SquaresquareTue 14:02
Request sentsmsThu 10:00
Opened · tapped 👍 Good experienceThu 10:14
Review posted on Google ★★★★★Thu 10:19
Reply drafted and postedThu 10:21

Show your Zomato reviews where buyers are looking

Put the best Zomato reviews on your website with a carousel, grid or badge, filtered to Zomato or mixed with Google and Facebook, with rich-snippet markup so stars can show in search results. Share the good ones to social in one click.

beanandbloom.com
Breakfast and brunch, seven days
reviewshake widget
4.6★★★★★from 127 reviews on Google and Facebook

See the Zomato trend, not just the latest review

Rating trend, volume and sentiment by site and location, with Zomato next to every other site you are listed on. A monthly report, white-labelled for agencies, and an email alert the moment a negative Zomato review is imported.

Rating trend · Bean & Bloom Café12 months
5.04.54.0 4.6 now NovAprOct
Google
4.7 · 86
Facebook
4.5 · 24
Healthgrades
4.2 · 17

Reviews on G2

What customers say

“We can access all our customer feedback in one place, we can easily show off our good reviews on our website and across socials.”

Brad C.
Brad C.Director · 5/5 on G2

“ReviewShake's interface is clean and intuitive. I found it quite easy to set up a widget for my website and the reporting is clear.”

Armand G.
Armand G.Owner · 4.5/5 on G2

“A well-designed app that does what it is meant to do, increases quality reviews and reduces the negative ones. Easy to learn interface and it can be set up to work in the background.”

Jeffrey T.
Jeffrey T.Owner, Professional Photographer · 5/5 on G2

Questions

About Zomato reviews in Reviewshake

How does Reviewshake collect Zomato reviews?

Paste the public URL of your Zomato profile under Track Reviews, Review Sources. Reviewshake shows the URL format it expects, and syncing starts as soon as the source is saved.

How often are Zomato reviews imported?

New Zomato reviews are imported every 12 to 24 hours depending on the source, and you get an email alert for each new or negative one. Historical reviews are imported when you first connect the profile.

Can I reply to Zomato reviews from Reviewshake?

Zomato does not allow replies to be posted through third-party software, so Reviewshake drafts the reply with AI in your tone and gives you a one-click link to the exact Zomato page where it is posted. Copy, paste, done. The reply is still logged against the review in your inbox so nobody answers it twice.

Can I ask customers for Zomato reviews?

Yes. Review request campaigns by email and SMS send customers to a review landing page that can point to Zomato alongside Google and Facebook, so you decide which site gets asked for next. Requests go to every customer; no gating, no incentives.

Does this work for an agency managing Zomato reviews for many clients?

Yes. Agency plans are fully white-labelled: your domain, your logo, your sender email, and a separate Zomato source per client location, with monthly reports under your brand.

A Zomato reviewer complained about the delivery rider, not our food. How should we reply?

Acknowledge the experience, be clear about which part of the order you control, say you have raised the delivery issue with Zomato support, and offer to make the next order right.

Can I ask diners to review my restaurant on Zomato?

You can let diners know you are on Zomato and that you read every review. Avoid trading discounts for ratings; readers tend to notice, and most platforms prohibit it.