Compare · Birdeye
Birdeye is an all-in-one reputation and customer-experience platform built around AI agents (Jay, Myna, Robin, BirdAI) that cover reviews, listings, social, messaging, surveys, referrals and more. It is sold through a sales team on per-location, outcome-based contracts and is aimed primarily at multi-location brands rather than single-location small businesses. Here is how the two compare on price, features and who each is built for, with Birdeye's details taken from its own website in October 2026.
14 days free · No credit card · No contract
Pick Reviewshake if
You want every review site in one inbox with the reply drafted, requests that run on their own, and a price you can see. Especially if you are an agency that needs white label without an enterprise contract.
Pick Birdeye if
Multi-location brands (roughly 10+ locations) that want one vendor and one contract for reviews, listings, messaging, social and surveys, and have budget for sales-quoted per-location pricing.
Side by side
| Reviewshakefrom $29 per month | BirdeyeNot public | |
|---|---|---|
| Pricing | ||
| Starting price | $29 per month, 14-day free trial | Not public |
| Pricing model | Per location: Starter $29, Growth $59, Ultimate $99, extra locations $30. Agency $199 for 25 locations, seats from $8 | Per location per month, quoted by sales; pricing form bands locations as 1-3, 4-9, 10-39, 40-249, 250-999, 1000+. |
| Contract | Month to month, cancel any time. 20% off annual | Not stated on vendor pricing page; third-party report (CostBench) describes a 12-month minimum, paid annually upfront, auto-renewing. |
| Free trial | 14 days, no credit card | Capterra listing shows 'Free trial available'; not stated on birdeye.com pricing page. |
| Setup fee | None | Not public |
| Reviews | ||
| Review monitoring | Google, Facebook and 100+ sites in one inbox, updated every 12 to 24 hours. Full history imported, email alerts for new and negative reviews, daily, weekly or monthly summaries, custom sources for anything else | Yes. 'Every rating and review, from every site, in one place'. |
| Email review requests | All plans, 250 to 30,000 a month. Drip campaigns with delays, reminders and throttling, sent in the customer's timezone from your own domain. Customers added by CSV, Zapier, API, one at a time or an opt-in page | Yes. Marketing Automation module covers email and SMS campaigns; reviews page says the agent 'reaches out on the channel that gets the most responses'. |
| SMS review requests | Growth and up, US and selected countries. Templates, reminders and A/B tests, dedicated number on request | Yes. As above |
| AI reply drafts | All plans. Tone settings, approval workflow or auto-reply with timing control, plus AI review summaries | Yes. Review response agent 'Responds in your brand voice'; 'posts on its own, or holds for approval'. |
| Reply from the dashboard | Google and Facebook posted directly. One-click redirect to every other site with the AI draft ready to paste | Yes. Respond to reviews on Google and 200+ sites from the platform, with optional approval step. |
| Website widgets | Growth and up. Review stream and widgets for your site, plus a Review Us page with a private-feedback funnel | Yes. 'our review widgets are easy to install and completely customizable'. |
| Social sharing | Google, X and Facebook | Yes. Review marketing agent 'designs an on-brand graphic and posts it to social and web'. |
| Insights and scale | ||
| Reporting | All plans. Rating by site, funnel, sentiment and trend reports, scheduled daily, weekly or monthly. Branded per client and location on Agency | Yes. Reports AI and Reputation Score. |
| Competitor tracking | Ultimate and up. Competitors' review sources tracked in their own dashboard | Yes. Competitors AI; 'See where you lead each competitor, location by location'. |
| Sentiment analysis | All plans. Positive, neutral and negative scoring with trends by source and location, and topic word clouds | Yes. Insights AI measures sentiment; Surveys AI analyzes it. |
| White label | Agency plan, $199. Your domain, logo, sender emails, branded dashboards, widget URLs and API endpoints, plus a white-label Zapier app. Set up in about 15 minutes | Not mentioned on the vendor's site. |
| API | Ultimate and up, with public docs. Endpoints carry your domain on Agency | Yes. Docs.birdeye.com describes RESTful HTTP APIs; access terms and endpoint coverage not stated on the intro page; Birdeye MCP also offered. |
| Integrations | CSV, Zapier (1,000+ apps, white-label version for agencies), Square, Sikka, Slack, webhooks, API | 117 verified integrations listed on G2, including 1CoreSolution, 8am MyCase, AdvancedMD, AgencyAnalytics, AppFolio, Apple, Athena, Authenticom. |
| Other products | Two-way SMS customer chat, video reviews, Review Us landing page, custom sources | Listings AI, Social AI, Search AI (AI visibility tracking), Marketing Automation (email/SMS), Messaging AI / unified inbox, Chatbot AI. |
Birdeye details from https://birdeye.com/pricing/ and public listings, October 2026. Plans change; check the vendor for current terms.
Why switch
You can see the price. Birdeye does not publish its pricing; you talk to sales first. Reviewshake starts at $29 per month, listed on the pricing page, and agencies start at $199 with seats from $8.
White label on a published plan. Reviewshake runs on your own domain with your logo, sender emails and branded client dashboards from $199 per month. Birdeye does not describe white label on its public pages.
No contract. Birdeye is sold on Not stated on vendor pricing page; third-party report (CostBench) describes a 12-month minimum, paid annually upfront, auto-renewing. Reviewshake is month to month, cancel from the billing page, annual only if you want the 20% discount.
What Reviewshake users say on G2
“Bang for buck the Reviewshake is the best and most reliable Review management platform in the market.” Felix B., Director EMEA Demand
“We found it had all the functionality of pretty much all the other review platforms available without the huge price tag.” Verified user, Marketing and Advertising
Where Birdeye is strong
What users say about Birdeye
Public ratings, October 2026: G2 4.7 out of 5 (4,274 reviews) · Capterra 4.7 out of 5 (707 reviews)
Questions
Yes. Both monitor reviews, request new ones and help you reply. Reviewshake starts at $29 per month with no contract, covers Google, Facebook and 100+ other sites, and offers a white-label plan for agencies at $199. Birdeye is multi-location brands (roughly 10+ locations) that want one vendor and one contract for reviews, listings, messaging, social and surveys, and have budget for sales-quoted per-location pricing.
As of October 2026, Birdeye's starting price is Not public (birdeye.com/pricing shows no dollar figures; a 'Get Pricing' form asks for location band and phone and routes to sales). Per location per month, quoted by sales; pricing form bands locations as 1-3, 4-9, 10-39, 40-249, 250-999, 1000+. Pricing is not published; you need to contact sales.
Yes. Reviewshake imports your existing reviews directly from Google, Facebook and the other sites, so nothing is lost when you leave. Customer contacts come in by CSV, Zapier or Square. Most businesses are set up in an afternoon, and the first 14 days are free.
Reviewshake's Agency plan runs on your domain with your logo, sender email addresses, branded client dashboards and scheduled reports, from $199 per month with seats from $8. Birdeye does not describe white label on its public pages.
Birdeye is a trademark of its owner, and this page is not affiliated with or endorsed by Birdeye. Information was gathered from public sources in October 2026. Spotted an error? Tell us and we will fix it.
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14 days free · No credit card required