Compare · Reputation
Reputation is an enterprise reputation-performance platform that aggregates reviews, surveys, listings, social and messaging into one dashboard and layers AI analytics on top. It is built for brands managing many locations that want a single 'Rep Score', competitive benchmarking and routed ticketing. Here is how the two compare on price, features and who each is built for, with Reputation's details taken from its own website in October 2026.
14 days free · No credit card · No contract
Pick Reviewshake if
You want every review site in one inbox with the reply drafted, requests that run on their own, and a price you can see. Especially if you are an agency that needs white label without an enterprise contract.
Pick Reputation if
Multi-location brands (dozens to thousands of sites) that need enterprise reporting, listings, surveys and social in one contract and have budget for $80+ per location per month plus add-ons.
Side by side
| Reviewshakefrom $29 per month | Reputation$80 per location per month | |
|---|---|---|
| Pricing | ||
| Starting price | $29 per month, 14-day free trial | $80 per location per month. |
| Pricing model | Per location: Starter $29, Growth $59, Ultimate $99, extra locations $30. Agency $199 for 25 locations, seats from $8 | Per location per month; all plans route through 'Talk to Sales'. |
| Contract | Month to month, cancel any time. 20% off annual | Not public |
| Free trial | 14 days, no credit card | Not public |
| Setup fee | None | Not public |
| Reviews | ||
| Review monitoring | Google, Facebook and 100+ sites in one inbox, updated every 12 to 24 hours. Full history imported, email alerts for new and negative reviews, daily, weekly or monthly summaries, custom sources for anything else | Yes. Aggregates Google, Facebook, industry sites and other review sites into one feed. |
| Email review requests | All plans, 250 to 30,000 a month. Drip campaigns with delays, reminders and throttling, sent in the customer's timezone from your own domain. Customers added by CSV, Zapier, API, one at a time or an opt-in page | Yes. 'Trigger review requests via SMS or email instantly after a visit'. |
| SMS review requests | Growth and up, US and selected countries. Templates, reminders and A/B tests, dedicated number on request | Yes |
| AI reply drafts | All plans. Tone settings, approval workflow or auto-reply with timing control, plus AI review summaries | Yes. 'AI Response Engine' drafts replies for reviews, comments and surveys in brand voice. |
| Reply from the dashboard | Google and Facebook posted directly. One-click redirect to every other site with the AI draft ready to paste | Yes. Centralized Inbox with on-brand templates. |
| Website widgets | Growth and up. Review stream and widgets for your site, plus a Review Us page with a private-feedback funnel | Yes per FAQ ('stream top-rated reviews to your website'); not detailed on product page. |
| Social sharing | Google, X and Facebook | Yes. Social Suite handles publishing, listening and responding. |
| Insights and scale | ||
| Reporting | All plans. Rating by site, funnel, sentiment and trend reports, scheduled daily, weekly or monthly. Branded per client and location on Agency | Yes. Custom reports and dashboards, scheduled reporting, Rep Score KPI. |
| Competitor tracking | Ultimate and up. Competitors' review sources tracked in their own dashboard | Yes. Competitive Insights add-on benchmarks by market/competitor. |
| Sentiment analysis | All plans. Positive, neutral and negative scoring with trends by source and location, and topic word clouds | Yes. Insights module and sentiment filtering. |
| White label | Agency plan, $199. Your domain, logo, sender emails, branded dashboards, widget URLs and API endpoints, plus a white-label Zapier app. Set up in about 15 minutes | Unknown |
| API | Ultimate and up, with public docs. Endpoints carry your domain on Agency | Yes. Public REST API docs at apidocs.reputation.com; key issued by customer success manager. |
| Integrations | CSV, Zapier (1,000+ apps, white-label version for agencies), Square, Sikka, Slack, webhooks, API | RepConnect (SFTP and API connectors), Dynamics 365, HubSpot CRM, Meta for Business, Microsoft Power BI, Rent Manager, ResMan, DrChrono, AdvancedEHR. |
| Other products | Two-way SMS customer chat, video reviews, Review Us landing page, custom sources | Business listings and local SEO, Pages (location pages), Surveys, Social Suite, Inbox (SMS, Facebook, Google messages), Actions and ticketing. |
Reputation details from https://reputation.com/pricing/ and public listings, October 2026. Plans change; check the vendor for current terms.
Why switch
Lower entry price. Reputation starts at $80 per location per month. Reviewshake starts at $29 per month for one location with AI replies, reporting and 250 email invites included.
One tool, not a suite. Reviewshake does reviews: collect, reply, request, showcase, report. No bundled products to pay for, and nothing to switch your front desk onto.
You only pay for reviews. Reputation also sells business listings and local SEO, pages and surveys. If reviews are the job, Reviewshake covers it without the rest of the bundle.
What Reviewshake users say on G2
“Bang for buck the Reviewshake is the best and most reliable Review management platform in the market.” Felix B., Director EMEA Demand
“We found it had all the functionality of pretty much all the other review platforms available without the huge price tag.” Verified user, Marketing and Advertising
Where Reputation is strong
What users say about Reputation
Public ratings, October 2026: G2 4.6 out of 5 (2,469 reviews) · Capterra 4.4 out of 5 (184 reviews)
Questions
Yes. Both monitor reviews, request new ones and help you reply. Reviewshake starts at $29 per month with no contract, covers Google, Facebook and 100+ other sites, and offers a white-label plan for agencies at $199. Reputation is multi-location brands (dozens to thousands of sites) that need enterprise reporting, listings, surveys and social in one contract and have budget for $80+ per location per month plus add-ons.
As of October 2026, Reputation's starting price is $80 per location per month (Rep Core). Per location per month; all plans route through 'Talk to Sales'. See the source link at the bottom of this page.
Yes. Reviewshake imports your existing reviews directly from Google, Facebook and the other sites, so nothing is lost when you leave. Customer contacts come in by CSV, Zapier or Square. Most businesses are set up in an afternoon, and the first 14 days are free.
Reviewshake's Agency plan runs on your domain with your logo, sender email addresses, branded client dashboards and scheduled reports, from $199 per month with seats from $8. Reputation does not describe white label on its public pages.
Reputation is a trademark of its owner, and this page is not affiliated with or endorsed by Reputation. Information was gathered from public sources in October 2026. Spotted an error? Tell us and we will fix it.
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