Compare · Swell (SwellCX)
Swell is a healthcare-only reputation and patient-experience platform that sends HIPAA-compliant review invites by text and email triggered from EHR/PMS systems, drafts AI replies, and runs post-visit patient surveys and employee pulse surveys. It is built for multi-location dental and medical groups that need provider- and location-level reporting and listings management. Here is how the two compare on price, features and who each is built for, with Swell (SwellCX)'s details taken from its own website in October 2026.
14 days free · No credit card · No contract
Pick Reviewshake if
You want every review site in one inbox with the reply drafted, requests that run on their own, and a price you can see. Especially if you are an agency that needs white label without an enterprise contract.
Pick Swell (SwellCX) if
Multi-location dental or medical groups that need HIPAA-compliant, EHR-triggered review invites plus patient and employee surveys with provider-level reporting, and can absorb undisclosed per-location pricing.
Side by side
| Reviewshakefrom $29 per month | Swell (SwellCX)Not public | |
|---|---|---|
| Pricing | ||
| Starting price | $29 per month, 14-day free trial | Not public |
| Pricing model | Per location: Starter $29, Growth $59, Ultimate $99, extra locations $30. Agency $199 for 25 locations, seats from $8 | Per location per month; products purchased individually or bundled; multi-location and multi-product discounts. |
| Contract | Month to month, cancel any time. 20% off annual | Not public |
| Free trial | 14 days, no credit card | Unclear. Header has a 'Try for Free' link with no stated terms; Capterra lists a free trial as available. |
| Setup fee | None | None stated; '30-minute setup & onboarding' is included in every option. |
| Reviews | ||
| Review monitoring | Google, Facebook and 100+ sites in one inbox, updated every 12 to 24 hours. Full history imported, email alerts for new and negative reviews, daily, weekly or monthly summaries, custom sources for anything else | Yes. Monitors ratings and flags locations whose ratings are declining. |
| Email review requests | All plans, 250 to 30,000 a month. Drip campaigns with delays, reminders and throttling, sent in the customer's timezone from your own domain. Customers added by CSV, Zapier, API, one at a time or an opt-in page | Yes. Campaigns 'blend text and email'; unlimited email sends. |
| SMS review requests | Growth and up, US and selected countries. Templates, reminders and A/B tests, dedicated number on request | Yes. Primary channel; 3,000 texts/month included per option. |
| AI reply drafts | All plans. Tone settings, approval workflow or auto-reply with timing control, plus AI review summaries | Yes. 'drafts on-brand, HIPAA-compliant responses for one-click approval'. |
| Reply from the dashboard | Google and Facebook posted directly. One-click redirect to every other site with the AI draft ready to paste | Yes. Reviews from all platforms land in one inbox, 'Reply in a few clicks'. |
| Website widgets | Growth and up. Review stream and widgets for your site, plus a Review Us page with a private-feedback funnel | Yes. 'Share your latest reviews directly on your site'. |
| Social sharing | Google, X and Facebook | Unknown |
| Insights and scale | ||
| Reporting | All plans. Rating by site, funnel, sentiment and trend reports, scheduled daily, weekly or monthly. Branded per client and location on Agency | Yes. Cross-location benchmarking, location- and provider-level reporting; review scores, open rates, response rates. |
| Competitor tracking | Ultimate and up. Competitors' review sources tracked in their own dashboard | No |
| Sentiment analysis | All plans. Positive, neutral and negative scoring with trends by source and location, and topic word clouds | Partial. Clusters survey comments and reviews by location, provider and theme; no sentiment score named. |
| White label | Agency plan, $199. Your domain, logo, sender emails, branded dashboards, widget URLs and API endpoints, plus a white-label Zapier app. Set up in about 15 minutes | Unknown |
| API | Ultimate and up, with public docs. Endpoints carry your domain on Agency | Yes (Enterprise). 'Swell API access' and 'API endpoints for datalake and datawarehouse environments'. |
| Integrations | CSV, Zapier (1,000+ apps, white-label version for agencies), Square, Sikka, Slack, webhooks, API | Dentrix, Open Dental, Ortho2 Edge, athenahealth, NexHealth, eClinicalWorks, 100+ other EHR/PMS systems. |
| Other products | Two-way SMS customer chat, video reviews, Review Us landing page, custom sources | Patient surveys and NPS, Employee experience surveys and eNPS, Ticketing and automated escalations, Healthcare listings management, Webchat. |
Swell (SwellCX) details from https://www.swellcx.com/pricing and public listings, October 2026. Plans change; check the vendor for current terms.
Why switch
You can see the price. Swell (SwellCX) does not publish its pricing; you talk to sales first. Reviewshake starts at $29 per month, listed on the pricing page, and agencies start at $199 with seats from $8.
One tool, not a suite. Reviewshake does reviews: collect, reply, request, showcase, report. No bundled products to pay for, and nothing to switch your front desk onto.
You only pay for reviews. Swell (SwellCX) also sells patient surveys and NPS, employee experience surveys and eNPS and ticketing and automated escalations. If reviews are the job, Reviewshake covers it without the rest of the bundle.
What Reviewshake users say on G2
“Bang for buck the Reviewshake is the best and most reliable Review management platform in the market.” Felix B., Director EMEA Demand
“We found it had all the functionality of pretty much all the other review platforms available without the huge price tag.” Verified user, Marketing and Advertising
Where Swell (SwellCX) is strong
What users say about Swell (SwellCX)
Public ratings, October 2026: G2 4.5 out of 5 (372 reviews) · Capterra 4.6 out of 5 (358 reviews)
Questions
Yes. Both monitor reviews, request new ones and help you reply. Reviewshake starts at $29 per month with no contract, covers Google, Facebook and 100+ other sites, and offers a white-label plan for agencies at $199. Swell (SwellCX) is multi-location dental or medical groups that need HIPAA-compliant, EHR-triggered review invites plus patient and employee surveys with provider-level reporting, and can absorb undisclosed per-location pricing.
As of October 2026, Swell (SwellCX)'s starting price is Not public (contact sales). Per location per month; products purchased individually or bundled; multi-location and multi-product discounts. Pricing is not published; you need to contact sales.
Yes. Reviewshake imports your existing reviews directly from Google, Facebook and the other sites, so nothing is lost when you leave. Customer contacts come in by CSV, Zapier or Square. Most businesses are set up in an afternoon, and the first 14 days are free.
Reviewshake's Agency plan runs on your domain with your logo, sender email addresses, branded client dashboards and scheduled reports, from $199 per month with seats from $8. Swell (SwellCX) does not describe white label on its public pages.
Swell (SwellCX) is a trademark of its owner, and this page is not affiliated with or endorsed by Swell (SwellCX). Information was gathered from public sources in October 2026. Spotted an error? Tell us and we will fix it.
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14 days free · No credit card required